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Terms of Service

Last Updated: April 2026

Welcome to MetrixLLM. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing and using MetrixLLM's website and services, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Service

MetrixLLM provides LLM cost tracking, monitoring, and management tools. We are currently in early access phase and accepting waitlist registrations. The specific features and pricing of our services may change as we develop the product.

3. Waitlist Registration

By joining our waitlist, you:

  • Provide accurate and complete information
  • Agree to receive communications from us about MetrixLLM
  • Understand that waitlist registration does not guarantee access to the service
  • Can unsubscribe from communications at any time

4. User Accounts

When our service launches, you may be required to create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

5. Acceptable Use

You agree not to:

  • Use the service for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the service
  • Transmit any viruses, malware, or harmful code
  • Violate any applicable laws or regulations
  • Impersonate any person or entity
  • Collect or harvest information about other users

6. Intellectual Property

All content, features, and functionality of MetrixLLM, including but not limited to text, graphics, logos, and software, are owned by MetrixLLM and are protected by copyright, trademark, and other intellectual property laws.

7. Service Availability

We strive to provide reliable service but do not guarantee that:

  • The service will be uninterrupted or error-free
  • Defects will be corrected
  • The service will be available at all times

We reserve the right to modify, suspend, or discontinue the service at any time without notice.

8. Pricing and Payment

Pricing for MetrixLLM services will be communicated when the service launches. We reserve the right to change our pricing at any time. Early access members may receive special pricing as communicated during the waitlist phase.

9. Data and Privacy

Your use of MetrixLLM is also governed by our Privacy Policy. We collect and use data as described in our Privacy Policy. When using our service, you grant us the right to collect and process metadata about your LLM usage as necessary to provide the service.

10. Limitation of Liability

To the maximum extent permitted by law, MetrixLLM shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

  • Your use or inability to use the service
  • Any unauthorized access to or use of our servers
  • Any interruption or cessation of transmission to or from the service
  • Any bugs, viruses, or other harmful code

11. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Indemnification

You agree to indemnify and hold harmless MetrixLLM and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the service or violation of these Terms.

13. Termination

We reserve the right to terminate or suspend your access to the service at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which MetrixLLM operates, without regard to its conflict of law provisions.

16. Dispute Resolution

Any disputes arising from these Terms or your use of the service shall be resolved through binding arbitration, except where prohibited by law. You waive your right to participate in class action lawsuits.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MetrixLLM regarding the use of our service.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: support@syphorahub.com

By using MetrixLLM, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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