Privacy Policy
Last Updated: April 2026
At MetrixLLM, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Information You Provide
- Waitlist Information: When you join our waitlist, we collect your name, email address, company name, role, and estimated LLM spending.
- Communication Data: When you contact us at support@syphorahub.com, we collect the information you provide in your messages.
Automatically Collected Information
- Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and clicks.
- Device Information: We collect device type, browser type, IP address, and operating system.
- Cookies and Tracking: We use Google Analytics and Microsoft Clarity to understand user behavior and improve our service.
2. How We Use Your Information
We use the information we collect to:
- Process your waitlist registration and send you updates about MetrixLLM
- Respond to your inquiries and provide customer support
- Improve our website and services
- Send you marketing communications (you can opt-out anytime)
- Analyze usage patterns and optimize user experience
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that help us operate our website and services (e.g., email service providers, analytics providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Object to processing of your information
To exercise these rights, contact us at support@syphorahub.com
6. Cookies
We use cookies and similar tracking technologies to track activity on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
7. Third-Party Services
Our website uses the following third-party services:
- Google Analytics: For website analytics and performance tracking
- Microsoft Clarity: For user behavior analysis and heatmaps
These services have their own privacy policies governing their use of your information.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@syphorahub.com